Customer Journey Expert: Business Analyst (BA) within Global KYC Delivery Tribe

Within Global KYC, we are looking for a Business Analyst (BA) for Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardization within the domain of KYC for ING. You will be involved with the development of the KYC Digital Service platform contributing to socially relevant topics such as Anti-Money Laundering, Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.

What you’ll do

As a  BA  you take an active role in the refinement of the user stories. You support the Product Owner (PO) and squad with your Pega application and KYC process knowledge, ensuring compliancy by design. You refine the roadmap and guarantee that the business requirements and non-functional requirements are translated to the IT Solution requirements.

Particularly for KYC, we are looking for Analysts with a track record in successfully transforming complex KYC requests into simple and concise demands. Moreover, we look for BAs that are able to work within a multidisciplinary team in a fast-moving, challenging environment. Experience in the customer journeys of Client Onboarding and/or Client Maintenance, KYC and CDD process related translation to business requirements and IT solution implementation is a must. Affinity with the Pega application.

• You refine the stories for the Squad that are aligned with the product owner’s objectives of the product and process
• You refine the stories to have it written in a straightforward and executional way to optimize velocity in the teams;
• You look beyond your squad; you work together with the Business Analysts and squads in our Tribe to create one service and align on the bigger picture and process;  
• You make sure your work is always on time for the Squad;
• You analyse business requirements for the development of products and services in the KYC scope and translate the requirements to designs, data demand and processes
• You play a supporting role in planning and slicing the work
• You are able to simplify solutions and processes and tell the story clearly to various international stakeholders;
• You work with colleagues from the Global KYC CDD Expertise Pillar and Compliance to ensure all solutions and processes are compliant with ING’s policies and standards and fit-for-purpose;
• You contribute to the ING One Agile Way of Working and safeguard the Orange Code;
• You can be appointed as delegate IT data owner for IT assets and data in scope;
• You stimulate cross-border interaction and alignment between people, Tribes, Squads, Chapters, FO organisations, Local KYC activities and Service organisations;
• You give and ask for constructive feedback.

How to succeed:

• Master or bachelor degree;
• Minimal 3-10 years of working experience as a Business Analyst or Process Manager
• Understanding how Pega works is an important part of this job
• Experience in the area(s) of multidisciplinary complex deliveries with a track record of fast learning in the area of KYC (CDD, FATCA, CRS), Client Onboarding, Client Maintenance, AML or Compliance;
• Experience and affinity with data analysis, data mapping and conceptualizing and creating solutions for data quality improvements.
• A proactive, can-do, no surprises and positive mind-set;
• Strong analytical skills and ability to communicate your views to others
• Experience and affinity with working together in IT and solution-build driven teams;
• The ability to facilitate decision-making to drive complex design issues to a conclusion;
• Strong organisational sensitivity; ability to understand and take into account the underlying issues, opportunities and dynamics of an international organisation with multiple functional lines and one hierarchical line and deal with multiple (sometimes conflicting) interests;
• Strong focus on understanding the regulatory and business requirements and supportive facts and data to build the target operating model design in line with INGs ambitions;
• Agility to adjust the approach if required;
• The ability to work successfully in multiple countries and make sure these different cultures will work together as one team; taking into account different habits, beliefs, languages and time-zones, etc.;
• Strong resilience; ability to navigate through ambiguity and simplify complexity without losing essence.
• Fluent in English speaking and writing.

What we offer

• A salary tailored to your qualities and experience;
• A reimbursement for travel expenses;
• Pension scheme;
• 13th month salary;
• Individual Savings Contribution (BIS), 3,5% of your gross annual salary;
• 8% Holiday payment;
• Personal growth and challenging work with endless possibilities to realize your ambitions;
• An informal working environment with innovative colleagues who active strive for the very best;
• Progressive way of working according the Agile method, so that new ideas come to life.

Want to make a meaningful impact?

At ING our purpose is to empower people to stay a step ahead in life and business. We believe that sustainable progress is drive by people with the imagination and determination to make a better future for themselves and those around them. ING is changing what banking can be. For you that means plenty of opportunities for personal growth in a continuously evolving environment. If this is the environment you thrive in, then apply and join us in changing the future of banking!