Technical Support Specialist | Diemen

As a Technical Support Specialist, you will join an international technical team dedicated to delivering high-level service to an extensive network of distributors and dealers across the EMEA region. In this dynamic starter position, you will bridge the gap between technical innovation and customer satisfaction, working directly with advanced hardware and software across four core segments: Sign Graphics, Industrial Products, Textile Applications, and 3D Printing.

What you can expect

Your primary focus is delivering top-notch after-sales support—diagnosing and troubleshooting complex technical issues via a CRM helpdesk system and on-site interventions. As you build up comprehensive product expertise, your role will expand to hosting technical training sessions, performing high-end machine refurbishments, assisting with international trade shows, and collaborating closely with R&D, Sales, and Warranty departments.

• Competitive Salary: Gross monthly salary between €2,700 and €3,400 , based on background and experience.
• International Environment: Work in a dynamic, multicultural team within a market-leading digital printing and cutting company.
• Growth & Development: Extensive hands-on training with long-term opportunities to become a regional EMEA trainer.
• Role Variety: A diverse role combining technical support, machine maintenance, trade shows, and dealer training.
• Collaborative Culture: An open, team-oriented atmosphere focused on mutual support and knowledge-sharing.
• Attractive Benefits: Excellent primary and secondary employment conditions.

• Education: MBO degree in Electronics, Mechanics, or Mechatronics (or equivalent HBO level through experience).
• Languages: Fluent spoken and written English.
• Technical Skills: Strong IT skills and a quick learner for new hardware and software technologies.
• Problem-Solving Mindset: Analytical and motivated to solve complex technical challenges.
• Soft Skills: Customer-oriented, communicative, highly organized, and a strong team player.
• Mobility: Willingness to travel regularly across the EMEA region for interventions, trade shows, and training.