Data Steward - Resources & Services

ROLE PURPOSE

As Data Administrator/ Support, you are responsible to effectively and accurately maintain systems and tools and produce on-time deliverables for your expertise area and assigned remit. You will apply and ensure compliance with Company standards, to enable the Company to make strategic and tactical business decisions. You apply and uphold SBM’s policies and procedures in support of the respective population with a high degree of customer focus, discretion and confidentiality.

ROLE CONTRIBUTION

1. In order to support business decision making, for your assigned expertise area, you are to:

1.1. Seek alignment with relevant stakeholders on the functional requirements

1.2. Act as the first point of contact for any data related questions and issues;

1.3. Collect, prepare and provide data input for all relevant deliverables, within agreed time frame

1.4. Ensure the integrity and reporting of the data and information you are responsible for

1.5. Compile and analyze data and information, to alert on trends and recurring themes

1.6. Proactively highlight concerns as they arise, escalate unresolved issues to appropriate stakeholder to minimize delays in deliverables and (re)prioritize assigned activities when necessary

1.7. Monitor reported incidents and track corrective actions The measure of your effectiveness in this will be:

 Data accuracy for reporting  Deliverables are provided according to defined performance standards  Management satisfaction of the quality of the provided data

2. In order to effectively and accurately maintain management systems and tools wherever they are applied, for your assigned expertise area, you are to:

2.1. Ensure data entry and administration with accuracy, high level of confidentiality and in compliance with Company standards, within agreed time frame

2.2. Provide first line support to all users, guidance and advice on their use

2.3. Identify and assess topics, trends and users’ needs, to provide recommendations for improvement and implementation

2.4. Maintain the overview of and content of all data definitions, data standards and other relevant documentation for the relevant applications (e.g. training materials, user guides) in order to correctly inform the business

2.5. Contribute to create, review and update procedures and work instructions

2.6. Maintain the overview of and content of all data definitions, data standards and other relevant documentation for the relevant applications (e.g. training materials, user guides) in order to correctly inform the business

2.7. Have understanding of how new internal and/or external events or changes will affect the systems and tools and recommend necessary actions

The measure of your effectiveness in this will be:

 Management systems and tools running efficiently and effectively

 End user satisfaction  Data and information in systems are accurate and complete

 Cost of Non-Quality due to rework