Type:
Permanent employment
Location:
Enschede
Education:
Associate degree (EQF 5), Bachelor (EQF 6), Master (EQF 7)
Published:
03/03/2023
Status:
Open
Apply before:
30/04/2023
Hours p/wk:
32
More information

Description:

Do you want to help grow our innovative identity verification technology company? Are you a good communicator and do you like contact with clients? Join Inverid!

 

Inverid (since November the new name of InnoValor) is the market leader in NFC technology for mobile identity verification. Companies and governments worldwide use our ReadID software to verify identities remotely and reduce identity fraud. In doing so, we make life easier and more secure. Customers include banks like ING, Rabobank and ASB Bank (New-Zealand), government agencies like UK Home Office and the Danish Digital Agency, and digital online/signature services from itsme, SK ID Solutions and Digidentity.

Inverid is growing rapidly and is entering a new phase in its development, with the opening of international development and sales centres, and the expansion of all development teams. We were the winner of the FD Gouden Gazelle (medium-sized companies) for the fastest-growing company in the Eastern Netherlands and are among the 250 fastest-growing scale-ups in the Netherlands. We are based in the Netherlands (Enschede), with offices in London and Valencia. We currently have 50 employees with 12 different nationalities. The working language within Inverid is English.

 

Your job

  • To be the first entry point for questions for our customers

  • To be an sensor for latent customer dissatisfaction
  • To triage the customers questions by categorizing and prioritizing it and routing them to the colleagues best prepared to helpT
  • To analyse error logs and prioritize the proper response
  • To write good bug reports
  • To roll out new releases of our innovative product
  • Use your experience to update the documentation towards customers and continuously improve it so that processes become better standardized and your work is about the interesting exceptions
  • To work in a global context with customers worldwide, with highly educated colleagues of various nationalities

What do we expect?

  • You want to grow further but don't yet know exactly in which direction. You'll know after 2 years in this role!

  • Learn quickly in a short time by continuously collaborating with MSc's and PhD's with diverse specialists
  • A critical and analytical mindset and someone who questions everything
  • You have good communication skills and can manage expectations well
  • A university (MSc) or Applied Sciences degree with a digital/informatics component, e.g. computer science, computer security or software engineering, or compensate this with work experience in this field. Ideally you are a IT-dropout who likes customers 😉
  • Good command of the English language (speaking and written)
  • To collaborate with the team, you come to our office in Enschede most of the days 

What do we offer?

  • We offer a challenging work environment where you can make a difference in reducing identity fraud. You will work in a team of more than 50 highly qualified researchers, developers, architects and UX designers from 12 countries
  • Within Inverid, you will get extensive opportunities to specialize in different sectors and technologies, as a solid foundation for the rest of your career with internal and external training courses
  • Inverid offers a competitive salary with a result-dependent variable remuneration on top
  • Inverid offers a pension paid in full by the employer and the possibility to extend holidays
  • We consider work-life balance very important and offer the possibility of flexible hours and working from home. Part-time is possible with a minimum of 32 hours per week
  • Naturally, you will receive a high-end laptop (Windows or Macbook) and a phone from us
  • We support relocation if necessary, both financially and actively
  • Inverid has a recognized sponsorship from the Dutch government, which makes it possible for candidates from outside the EU to obtain a work visa

About Inverid & ReadID

Inverid is a fast-growing tech company conquering global markets with its award-winning identity verification technology ReadID. At Inverid, founded in 2013, around 50 employees work closely together with English as the working language.

ReadID is the world's first and leading NFC-based smartphone identity verification technology. We have renowned customers including banks (ING Bank, Rabobank, ASB Bank (New Zealand), government organisations (police, UK Home Office) and trusted service providers (itsme, Digidentity, SK ID Solutions). ReadID allows our customers to read and verify passports, driving licences and identity cards. The NFC chip of the identity card is read via NFC on the smartphone (Android or iOS). Visit www.inverid.com for more information about Inverid, demo videos and download and test the free ReadID Me demo app in App/Play Store.

Our head office is in Enschede (the Netherlands) and we have offices in the UK and opening in Spain. Inverid is ISO27001, ISO27701, SOC2 type 2, eIDAS eID High, eIDAS QTSP and Cyber Essentials certified.