Team Lead - Support Engineer
Description:
About Us:
SentinelOne is defining the future of cybersecurity through our XDR platform that automatically prevents, detects, and responds to threats in real-time. Singularity XDR ingests data and leverages our patented AI models to deliver autonomous protection. With SentinelOne, organizations gain full transparency into everything happening across the network at machine speed – to defeat every attack, at every stage of the threat lifecycle.
We are a values-driven team where names are known, results are rewarded, and friendships are formed. Trust, accountability, relentlessness, ingenuity, and OneSentinel define the pillars of our collaborative and unified global culture. We're looking for people that will drive team success and collaboration across SentinelOne. If you’re enthusiastic about innovative approaches to problem-solving, we would love to speak with you about joining our team!
What will you do?
The Team Leader for our Support Team will report into the International Support Manager. The role will be evenly split between managing a 4-7 person team, and hands-on technical work as the key interface between our customers, field engineers, and development to handle complex customer cases on a variety of platforms including Windows, Mac, and Linux.
Specifically, the Team Leader will provide grade A support for our growing base of enterprise customers in EMEA and APJ, lead burning escalations, investigate alongside our all-star R&D team to provide a detailed root cause analysis to our customers. Additionally, they will work closely with Product Management acting as the customers' advocate.
What experience or knowledge should you bring?
- Bachelor degree in a technical field preferred
- Minimum three years of experience in a customer support, or a customer-facing technical role
- Proficient in Windows, Mac, and Linux
- Network/ Endpoint Security background
- Excellent customer-oriented individual, strong problem-solving and troubleshooting skills.
- Excellent written and verbal communication skills in English
- Independent, responsible and results- riven team player
Why us?
You will be joining a cutting-edge project where you'll be able to influence the architecture and design of our core platform through overcoming extraordinary challenges and working with the very best in the industry.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
