ING is looking for...
A new colleague who is passionate about protecting our customers and is willing to take the extra step in implementing innovative solutions to detect fraud. Do you never lose sight of the customer’s needs and are able to navigate in a complex and fast changing environment? Do you get energy from working in an international environment and delivering tangible results? Then ING’s Fraud Detection team is looking for you!
As a customer journey expert within the Chapter Fraud Detection, you will work together with data scientists, engineers and fraud experts to develop ING’s new fraud detection platform. We are busy implementing the services within the Netherlands and Belgium and the next step will be to roll out to the other units within ING. Your role is to ensure that an outstanding customer experience is central in all our processes. You will design the best fraud detection solutions together with the Product Owners and will make sure all teams are aligned towards the common goal. The platform needs to be integrated with the IT solutions within the bank and has a strong focus on automating the fraud management processes. You will be in contact with teams from all departments to ensure support within the organisation and are the linking pin between the fraud detection squads.
Your work environment
Within the Tribe Fraud & Cyber Security we work conform the Agile principles. This will give you a lot of opportunities to work on new ideas and share your knowledge and expertise with colleagues. You will be based in Amsterdam, with occasionally visit to the teams in Leeuwarden and Brussels. The Tribe works within a fast-changing and dynamic environment. Detection is used in all processes within the bank, and therefore you will be in contact with a lot of other Tribes, so you will quickly develop a large network within ING.
More generally we look for a colleague with a talent for taking it on and making it happen, enthusiasm for helping others to be successful and a knack for always being a step ahead. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose and build creative solutions to problems.
Furthermore, you adhere to the ING values and it is evident for you that your behaviour is fully aligned with these values. You are also prepared to take the Banker's Oath. For more information about the Orange Code: ING-Orange-code.
If you recognize yourself in the above, we are very much interested in meeting you! Apply? Click on the 'more information'-button on top of this page.