About the role
The Customer Success Managers (CSM) at Cisco are a close-knit international team driven by best-in-class post-sales consultancy and adoption. As a CSM, you will be responsible for driving adoption of the Cisco Collaboration solution within the greater European Market. You will identify growth opportunities to expand Cisco’s footprint while demonstrating the value and benefit of these results to your customers. Key to success are the cross-functional relationships that you will develop and maintain within Cisco, with our Partners and with various other crucial stakeholders. Executing against and reporting on Customer Success metrics, you are constantly looking to demonstrate value of the Cisco Collaboration solution to your customers. Most importantly, we drive one another forward within the Customer Success team. Sharing best practices with your peers and Cisco colleagues, you will be part of a dynamic and collaborative team that are increasingly more critical to Cisco’s vision and strategy.
In this role you can be based in Amsterdam or North Holland.
Who You Are
The successful candidate will have a material impact on how our customers value their investment with Cisco by leveraging their investment to achieve their business outcomes. The successful candidate will be responsible for continuous improvement of processes, while identifying key adoption triggers and call to actions or plays. The candidate will work collaboratively with the business unit as well as effectively communicating with executive customer line of business contacts.
We Are Cisco
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!