Customer Support Engineer

We are looking for a Customer Support Engineer for the Products unit in Delft to support this unit's growth.

Riscure is a young, ambitious organization specializing in security testing for leading international clients from semiconductors, payment, Pay TV, mobile, and smart metering industries. In addition, Riscure is the leading vendor of specialist security testing products. We have 140+ employees with mixed technical and academic backgrounds working from offices in Delft (The Netherlands), San Francisco (USA) and Shanghai (China).

Riscure is organized into two units: Knowledge & Services, Products.

Role description:

A Customer Support Engineer for the Riscure Products unit fulfills these main tasks:

• Giving customers the best possible experience with our software and hardware products.
• Act as a connector between customers and the development team.
• Participate in answering technical support questions and giving customers advice about how to use the tools most effectively.
• Test new releases of our software and hardware before being released to customers.
• Execute acceptance tests for our setups in Delft before shipment and at customer sites at request.
• Provide technical-commercial support if needed.
• You report to the manager of Customer Success.

Expected contribution:

• Address & answer questions from customers related to the Riscure Inspector software. Delegate them to an expert if needed.
• Deliver site acceptance tests to customers worldwide, including traveling if required.
• Occasionally participate in R&D projects for developing new Side Channel Analysis/Fault Injection/Software Exploitation techniques & hardware and incorporate them into Riscure development projects.
• Make our team a fun place to work.
• Collaborate with sales, production, logistics, and software development for further development of Riscure products and also providing feedback from an end-user perspective.
• Maintain & improve the support infrastructure for Inspector support activities and the knowledge base system of support questions for internal/external use. This also includes maintaining the related documentation & help files.

Your qualifications

• Bachelor or Master Degree preferred in Information Technology or Electrical Engineering, with a strong focus in one or more of these topics: Digital Signal Processing, Cryptography and/or Software development.
• Ability to address difficult challenges & unexpected problems in a diligent, professional manner.
• You have the following competencies: pro-active, analytical, work accurately, patient with customers.
• Good communication skills, the ability to teach and explain difficult problems to a wide variety of technical backgrounds from customers.
• You proactively take ownership of your tasks and offer clear visibility to your team colleagues on the process of your solutions.

Sounds interesting?

For more information, contact our HR department at +31 (0)15 2514 090. Would you prefer to apply directly? Send your CV and motivation letter to recruitment@riscure.com. Only applications, including a motivation letter, will be considered. Reference checking, a background screening, and technical/personal assessment may be part of the application procedure.