Permanent employment
Bachelor (EQF 6), Master (EQF 7)
Apply before:
Hours p/wk:



The purpose of the Infrastructure Operations Manager role is to lead a team that delivers the operation, monitoring and maintenance of the global IT infrastructure and platforms within the Infrastructure Operations team in order to provide high quality, stable compute platforms for the business, both for internal systems and commercial platforms. You will be part of a team providing 24x7 operations of all, but not limited to, the following infrastructure components: data center/server room assets, networking, security technology, hosting (cloud), storage, hypervisor, container, backup, resilience, continuity/recovery.



  • You can maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of asset;
  • You know how to manage service components to ensure they meet business needs and performance targets;
  • You can deal with high-impact, complex change requests. You know how to ensure that release policies, procedures and processes are applied;
  • You can interact with and read code; you can carry out baseline repair activities;
  • You can identify process optimization opportunities with guidance and contribute to the implementation of proposed solutions;
  • You can lead the investigation and resolution of incidents;
  • You can take accountability of issues that occur and be proactive in searching for potential problems. You know how to achieve excellent user outcomes;
  • You can ensure that the right actions are taken to investigate, resolve and anticipate problems. You can coordinate the team to investigate problems, implement solutions and take preventive measures;
  • You can take inputs and establish coherent frameworks that work;
  • You know how to draft and maintain procedures and documentation. You can set standards for definition, security and integrity of objects and ensure conformance to these standards;
  • Understand core technical concepts related to the role and can apply them with guidance;
  • You can manage planning of system and/or acceptance tests, coordinating both functional and non-functional specifications. You can provide authoritative advice and guidance on test planning and can identify the process improvements and contribute to definition of best practice;
  • You know how to collaborate with user researchers and can represent users internally. You understand the difference between user needs and the desires of the user. You can champion user research to focus on all users. You can prioritize and define approaches to understand the user story, guiding others in doing so. You can offer recommendations on the best tools and methods to be used.


This is you

An Infrastructure Operations Manager leads and directs IT operations specialist teams in monitoring, operating and supporting technical solutions. In this role, you will manage the following activities: 

  • Operational support of IT solutions and services workload, performance and development of a regional team of IT operations specialists by building capability to deliver services as required third-party provision of IT operations services oversee programmes and projects;
  • Work with the other operations managers and engineers in the Infrastructure Operations team to provide leadership and ensure collaboration between the teams;
  • Work with the design authority and engineering teams to translate the architectural designs into operations and support architects in operationalizing the designs;
  • Establish and maintain cross-functional infrastructure teams, selecting members with appropriate skill sets and ensuring they achieve their goals ensuring your team can provide the required level of 24/7 support, both globally and within the geographical region scope of your team.

Ideal candidate

  • A Bachelor or Master degree in IT or cyber security
  • Experience in the area of IT or cyber security
  • Experience with all infrastructure components
  • Experience in managing (technical) experts and capable of leading others to success and growth
  • You have a Foundation level certificate in Service Management Framework qualification and knowledge of life-cycle and / or capability elements of ITIL;
  • Be both comfortable and confident to communicate in Dutch and English (both in writing and verbally)

Our offer

You will work in a place at the top of cybersecurity where your ideas are valued. You cannot always tell all the details about your work, but you can tell that you contribute to a safer society. That's not all, you also get:

  • A good salary;
  • Flexible working hours and flexibility in working at home or in the office, so that you can optimally combine your private life with your work;
  • A favorable pension scheme, 24 vacation days and 8% vacation pay with a fulltime contract;
  • Lots of development opportunities: you can gain and share knowledge through TechTalks, Crypto Colloquia, events and our own Fox Academy;
  • A laptop and business phone. Do you use your own phone? Then you will receive a maximum reimbursement of €25.
  • A reimbursement for your internet at home of a maximum of € 40,- and a homework allowance of € 28,-
  • A performance bonus and profit sharing, because we value your effort;
  • When we work in the office, we gather every day for a delicious lunch.