This position is a critical role within the organization, serving as the technical lead for our SOC and primary point of contact for potential security incident escalation during significant incidents or crisis situations. This involves close collaboration with our Senior Management and Senior Analysts.
The role also includes providing guidance and mentorship to junior staff members, fostering their growth and development within the organization. As an escalation point for Senior Analysts, this role requires a high level of technical skill, commitment and availability.
A key part of the role is contributing to the continuous business development opportunities within Global Management Solutions (GMS). This involves staying abreast of emerging threats and vulnerabilities in the cybersecurity landscape and ensuring that all analysts within the Security Operations Centre are adequately trained to handle these threats.
The role requires a deep technical understanding of various security systems, including IDS/IPS, Full Packet Capture devices, Firewall, DDoS detection and mitigation, availability and SIEM platforms. This is crucial for identifying potential threats, vulnerabilities, and indicators of compromise.
An important aspect of the role is serving as a technical escalation point for incidents. This includes functioning as an incident handler during high-priority incidents and providing incident remediation and prevention documentation and recommendations to customers.
You will be the technical lead in the SOC, and responsible for our Continuous Improvement processes, procedures and documentation. The role also involves developing new processes related to security monitoring procedures and delivering customer service that consistently exceeds customer expectations, in close collaboration with our Product Management team.
Finally, the role serves as an escalation point for all members of the Cyber Monitoring team, offering assistance and mentorship as necessary.
Key Responsibilities
Skills, Knowledge & Expertise
Job Benefits