Senior Solutions Engineer, reporting to Principal Solutions Engineer (Manager)
Meltwater has a strong Professional Services and Solutions Engineering team that provides our enterprise customers with the highest quality solutions tailored to their specific needs. We are looking for a Senior Solutions Engineer to join our brilliant and motivated Solutions Engineering team in London/Berlin/Amsterdam/Remote. In this exciting role you will work closely with and have an immediate impact on the Meltwater customer base.
The solutions we build are fully web-based and offered as a service. The technology portfolio ranges from Angular in the frontend, Node Js in the backend, powered by MySQL/PostgreSQL/MongoDB, ElasticSearch and Kafka. Our applications are deployed on cloud solutions such as AWS, Kubernetes and MongoDB Atlas designed with the principles of microservices in mind. We take great pride in the DevOps mindset and skills that allow us to manage all of these resources as a team.
We are actively working to build a diverse and inclusive workplace and encourage everyone to join us in our journey!
Design, build and deliver tailored, best-fit solutions for enterprise clients of Meltwater
Be involved in gathering requirements, composing, implementing and integrating User Stories
Define Unit and Integration Tests for the client solutions
Use Continuous Integration/Continuous Delivery model for deploying application
Become a technical and product subject matter expert while working on technologies that are used for different requirements for each client
Troubleshoot issues or bugs identified in solutions
Provide technical expertise and guidance throughout all phases of the customer lifecycle - from pre-sale through ongoing usage - to drive new opportunities, onboard customers, educate on best practices and ensure customer objectives are met
Support product development activities through understanding and communication of end user needs and requirements, product testing, proof of concept development and new product build/deployment.
Interface and collaborate with other Engineering, Product, Support and Customer Success teams in Meltwater to build solutions aligned with the overall Meltwater vision
Design MockUps or Proof of Concepts from high level requirements
Give technical demonstrations, both internally and to the client to showcase POCs or products developed
Document project details to both handover internally and also onboard clients seamlessly
Actively initiate and participate in knowledge sharing sessions
Keep up to date with latest technology developments, motivate team and projects to use the same
SKILLS & REQUIREMENTS
3-4 years experience focussed on customer-solution / consulting role, with a strong emphasis on understanding customer needs and solution development
Masters or Bachelor degree in a related discipline
Strong knowledge of Node JS, Angular, Typescript, MySQL, MongoDB or similar full stack technologies
Exceptional verbal and written communication skills – ability to interact with other Engineering teams, Sales and clients
Strong technical presentation skills
A strong analytical thinker with the ability to propose solutions and identify user stories based on requirements and technically implement them
Experience with building solutions using an agile model
Ability to handle multiple projects - Comfortable working within a highly dynamic and fast-paced environment within tight deadlines.
Strong documentation skills
CX / UI Skills and design – understanding of what makes a strong solution an attractive, useable and “sticky” solution
Flexibility to accommodate possible travel, including internationally
Additional language skills are advantageous particularly Arabic
Exposure to AWS concepts, Docker, Drone, Terraform, Kubernetes, Kafka is desirable
Experience working with social data and social applications such as Twitter API, Facebook pages, etc
Experience of performance improvement in large scalable applications
Experience with continuous integration
Please note that applicants must have citizenship or necessary work visas to work in the country.
ABOUT THE COMPANY
Meltwater, a pioneer of media intelligence and now Outside Insight, gives businesses the information advantage they need to stay ahead. More than 30,000 companies have used Meltwater’s media intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. Meltwater is dedicated to personal, global service built on the local expertise of 55 offices across six continents. Meltwater is also committed to fostering the data science ecosystem through MEST, a pan-African entrepreneurial program and incubator, and Shack15, a global data science community. Learn more at meltwater.com.
All of our solutions are fully web-based, offered as a service, and based on a modern technology stack. This is your opportunity to be part of a small agile team within a big multinational organization!
We are more than 2000 people across the globe, so there is a lot going on. We believe in diversity and inclusion, and building teams with a wide variety of backgrounds and perspectives. This approach not only raises the quality of our products for our customers, but makes collaboration along the way much more fun.
Meltwater is firmly committed to affording equal employment opportunities to all candidates and employees alike without regard to race, color, religion, age, national origin, gender, sexual orientation, gender identity or gender expression, marital status disability, veteran status and we treat each individual with respect and dignity.
The “EEO is the Law” poster is available at: http://bit.ly/2KBm9Ei
And “EEO is the Law Supplement” poster is available at: http://bit.ly/2Kmxnxd
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