Service Delivery Manager

With our growing customer base, we are looking for a Service Delivery Manager to strengthen our support team.  

Inverid (since November the new name of InnoValor) is the market leader in NFC technology for mobile identity verification. Companies and governments worldwide use our ReadID software to verify identities remotely and reduce identity fraud. In doing so, we make life easier and more secure. Customers include banks like ING, Rabobank and ASB Bank (New-Zealand), government agencies like UK Home Office and the Danish Digital Agency, and digital online/signature services from itsme, SK ID Solutions and Digidentity.

Inverid is growing rapidly and is entering a new phase in its development, with the opening of international development and sales centres, and the expansion of all development teams. We were the winner of the FD Gouden Gazelle (medium-sized companies) for the fastest-growing company in the Eastern Netherlands and are among the 250 fastest-growing scale-ups in the Netherlands. We are based in the Netherlands (Enschede), with offices in London and Valencia. We currently have 50 employees with 12 different nationalities. The working language within Inverid is English.

Your Job

• ReadID is an innovative and technically complex semi-product (SDK, APIs), and you are the linking pin to the customer to ensure that the customer uses and continues to use ReadID in an optimal way

• You extract the actual question from the customer and determine the urgency and react accordingly. You do this reactively (customer questions) and proactively (e.g. based on logging or during periodic consultation with larger customers)
• You mainly have contact with developers, architects, product owners and CloudOps people at the customer, and for the more businesslike side you coordinate with the account manager
• You work in a global context with customers worldwide, with highly educated colleagues of various nationalities
• You report bugs to the ReadID product owners, propose new features to the head of product and, in case of new customers, ensure a warm handover from the colleagues that have guided the implementation
• You coordinate with our 24x7 team about out of office hours P1 incidents
• You take part in improving API documentation, tech guides, admin guides, FAQs, sample codes and whitepapers, based on your experience with customers

What do we expect?

• A university (MSc) or Applied Sciences degree with a digital/informatics component, e.g. computer science, computer security or software engineering, or compensate this with work experience in this field.

• You are not afraid of some REST API documentation, json files or JWT.
• You have good communication skills and can manage customer expectations well and also talk to your dev colleagues.
• You always want to learn, you are open to feedback and trigger-happy.
• Good command of the English language (speaking and written).
• To collaborate with the team, you come to our office in Enschede on a regular basis, usually at least two days a week.

What do we offer?

• We offer a challenging work environment where you can make a difference in reducing identity fraud. You will work in a team of more than 50 highly qualified researchers, developers, architects and UX designers from 12 countries

• Within Inverid, you will get extensive opportunities to specialize in different sectors and technologies, as a solid foundation for the rest of your career with internal and external training courses
• Inverid offers a competitive salary with a result-dependent variable remuneration on top
• Inverid offers a pension paid in full by the employer and the possibility to extend holidays
• We consider work-life balance very important and offer the possibility of flexible hours and working from home. Part-time is possible with a minimum of 32 hours per week
• Naturally, you will receive a high-end laptop (Windows or Macbook) and a phone from us
• We support relocation if necessary, both financially and actively
• Inverid has a recognized sponsorship from the Dutch government, which makes it possible for candidates from outside the EU to obtain a work visa

About Inverid & ReadID

Inverid is a fast-growing tech company conquering global markets with its award-winning identity verification technology ReadID. At Inverid, founded in 2013, around 50 employees work closely together with English as the working language.

ReadID is the world's first and leading NFC-based smartphone identity verification technology. We have renowned customers including banks (ING Bank, Rabobank, ASB Bank (New Zealand), government organisations (police, UK Home Office) and trusted service providers (itsme, Digidentity, SK ID Solutions). ReadID allows our customers to read and verify passports, driving licences and identity cards. The NFC chip of the identity card is read via NFC on the smartphone (Android or iOS). Visit www.inverid.com for more information about Inverid, demo videos and download and test the free ReadID Me demo app in App/Play Store.

Our head office is in Enschede (the Netherlands) and we have offices in the UK and opening in Spain. Inverid is ISO27001, ISO27701, SOC2 type 2, eIDAS eID High, eIDAS QTSP and Cyber Essentials certified.