Customer Support

Who we are:

Zerocopter makes the digital world more secure. We enable organisations to confidently leverage the skills of the world’s most knowledgeable ethical hackers for securing their applications. We remove the dark veil that covers the world of hacking. For our customers, hacking is no longer a synonym for data theft. It means rigorous testing of their soft- and hardware in order to remove all its vulnerabilities.

At Zerocopter we have a respectable customer portfolio consisting of the largest airlines, retail and e-commerce companies in the world. We have achieved consistent growth over the past few years and our groundbreaking plans for the future make Zerocopter a great place to boost your career. Our work environment is innovative, youthful, international, positive, challenging and dynamic.

What will you be doing?

• Assist our customers and researchers via various channels

• Translate customers’ input into well-structured tickets for the product team

• Support the Head of Customer Success with ad hoc tasks as requested

Who are you?

• Customer Centric: you love helping customers and providing a great customer experience. You discover and understand our customers' needs and always make sure you optimise their customer journey in the best possible way.

• Highly organised, are good at problem-solving and able to take ownership

• Proactive and able to recognise and act on room for improvement

• You like to create structure and order and always be on top of things

• You feel comfortable working in a fast-paced environment and can adapt to changes quickly

• Tech-savvy

Must have:

• Excellent communication skills: ensure clear and effective communication both externally and internally

• Fluency in English (both written and verbal)

• Understanding of cybersecurity and/or software engineering

Nice to have:

• Experience in working with Atlassian products

• Experience in working in cybersecurity

• Experience in working in a customer-facing role

• Knowledge and passion for cybersecurity and/or IT

• Bachelor/master student or graduated with a Bachelor university diploma or equivalent