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Associate degree (EQF 5), Bachelor (EQF 6)
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Your Working Environment

The Global Know Your Customer (KYC) organisation is a relatively new organisation within the COO domain. Their purpose is “Enabling people and organisations to use our banking services by ensuring a compliant and competitive KYC ecosystem.” Through an innovative and transformational approach, financial crimes, such as tax evasion and terrorist financing, are prevented or detected on a global scope.


The Global KYC Delivery Tribe is part of the Global KYC organisation within ING COO. You will be involved in the development and support of state of the art solutions on socially relevant topics such as Anti-Money Laundering (AML), Counter Terrorism Financing, Fraud, Sanctions and their global implementation across 40+ countries, affecting 36 million ING customers. Through this, we will be able to deliver our customers an optimal KYC experience, whilst remaining compliant and in control of our risks and processes on a global scale. You will be in contact with market leading vendors and thought leaders in their respective domains. As such, you will be working with many colleagues from different disciplines, geographies and backgrounds.


The Global Delivery Tribe consists of Squads, which are built from high-performing teams consisting of 5 to 9 people. Squads are self-steering, autonomous, multi-disciplinary (BusDevOps, or a subset of these disciplines) teams with a fixed mission and purpose and take the full responsibility and ownership of end-to-end processes. Team members are 100% dedicated to the Squad and have preferably all required expertise to deliver their purpose. Squads prioritise their delivery via a backlog.


Desired skills and experience as an IT Engineer

As an OPS Engineer you will work on ensuring security and stability of high quality applications, at a bank that is known for its IT innovations. As an OPS Engineer you have:

  • Proven track record in this role, preferably in an international environment

  • Good knowledge of test, deploy and monitoring tooling

  • Strong fundamentals in ITIL and IT Risk

  • Competent in Continuous Delivery

  • Willingness and ability to automate to the bone and master new technologies is a must-have

  • Experienced in Scrum and Agile

  • Able to work under pressure, no 9-5 mentality

  • Great English communication skills, verbal as well as written

  • A must have is MS-SQL knowledge and the ability to write complicated queries

  • Another must have is experienced on Windows server, optional is Linux server

  • A big plus would be if you have any knowledge about the Fiserv AML Manager application (FCRM)

  • And another big plus would be if you have experience as a Dev(Ops) engineer.


Your key responsibilities 

You will make sure that our applications are running smoothly and correctly without any production disturbances.

  • Fix issues quickly and implement measures to prevent them from happening again

  • Implement monitoring and automated tests to improve the stability of your application

  • Make sure that your application is  always secure and compliant

  • Work in a cross-border Agile Squad, and actively contribute to continuous improvement of quality and speed.

  • As a Senior able to coach junior colleagues and bring them to a higher level.

  • Ability to review IT-Architecture and (Functional) Designs and come up with alternative solutions.


We are looking for 

  • Having a keen focus on automation: you are passionate about major trends in the way of working including, for example, Lean IT, continuous delivery, cloud processes, etc.

  • Inspiring and exuding energy and passion

  • Excellent analytical skills preferably on Business Analyst level

  • Focused on collaboration: sets aside own ego in the interests of achieving the best results. Especially because you will be working within one team with Dev engineers and colleagues from the business.

  • Experienced in working in an Onshore/Offshore model, with colleagues in India

  • Pro-active attitude, take it on and make it happen


What we offer

We offer an interesting and challenging position offering growth and a great work environment. This position is for job grade 10 to 11 depending on your experience. ING offers a 36 to 40 hour work week and great secondary benefits. Your work location will be Amsterdam and traveling to India might also be required occasionally.