Senior Technician (NCOP)

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways.  Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history.  

NATO Communications and Information Agency (NCI Agency) is looking for a Senior Technician (NCOP).

The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions, and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services, and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition).

NCI Agency CIS Support Unit (CSU) Brunssum, located in Brunssum (NLD) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Alternate Ops Centre is hosted in Brunssum, resourced by Primary Ops Center and supported by the CSU.

The Service Operations Branch (SOB) is responsible for providing local support to the provision of CIS services in direct support of local and remote customers by SLAs and other agreements. Under coordination of the NCI Agency’s OPS Center, SOB directs, coordinates, supervises and executes all local Service Operation activities required in support of all Service Lines. SOB provides local Level 1 and 2 support, directly or as directed by the Ops Centre and/or in coordination with the appropriate service lines. SOB contributes to Continual Service and Process Improvement and reports Key Performance Indicators to appropriate service lines.

Under the direction of Section Head you will perform duties such as the following:

• Coordinates and conducts work to meet quality targets;

• Investigates and resolves technical issues in a systematic approach;

• Maintains sound knowledge on implemented technologies;

• Advises superiors and recommends technical solutions;

• Installs operates and maintains assigned ICT Platforms (IS) and stays abreast of the latest developments in these areas;

• Installs operates and maintains Common Operational Picture related Functional Systems software (i.e. NCOP), Databases and other Applications and stays abreast of latest developments in these areas;

• Supports integrity of assigned ICT Platforms (IS), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans;

• Maintains liaison with other CSU internal units, Service Lines and other technical organizations;

• Provides support related to local CIS Service provision during the execution phase;

• Documents the design and configuration of assigned ICT Platforms (IS) and the required operating procedures;

• Implements procedures, tools and techniques for monitoring and managing the performance of ICT Platforms (IS) and provides reports as required;

• Monitors and reports the capacity of the assigned ICT Platforms (IS);

• Assists with and implements assigned project work packages;

• Assists C2 Service Line with operating and maintaining Functional C2 Systems used by JFCBS HQ to build the Common Operational Picture (COP);

• Ensures those systems are providing required information to the system used to build and display NATO COP (NCOP);

• Deputize for higher grade staff, if required;
• Performs other duties as may be required.
  

• Vocational training a higher level in a relevant discipline, or equivalent, or Diploma of secondary education – with a minimum 5 years of relevant experience.
  

• Proficient in the administration of current server operating systems, as work is conducted mainly on both modern and past versions of Microsoft Operating Systems;

• Prior experience in administration, configuration, and monitoring of NATO applications for Command and Control services;

• Prior experience in administration, configuration, and monitoring of UNIX and/or SUN SOLARIS based operating systems and services.
  

Further, it would be considered highly desirable if you can display any experience or knowledge of:

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.
  

• Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

• Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role.

• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

• Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work-life and a personal life.
  

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. 

• Occasional business travel to NATO, national (NATO and non-NATO) facilities and between the NCIA offices may be required

• May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
  

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme.

• Generous annual leave and home leave (if eligible).

• Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.