Technical Support Engineer

Here at Robin, we're passionate and dynamic; driven and forward-thinking. As an official Great Place to Work, we empower and inspire people to do their best work on their own terms. And we innovate. Every. Single. Day.

We're proud of what we do, but we also know that our success relies on you — the talented, bright and independent professionals who bring passion to your work each morning.

So, what do you think - are you a Robin?

Do you have what it takes to be our Service & Support Engineer?

Read on if you think you do!

How you'll answer, "So what do you do?"

“I answer our customers’ radar queries.”

Mmmm. Not bad.

Here's what a Robin would say:

“I turn customers into Robin ambassadors by providing pragmatic solutions, and giving helpful answers to questions about our radar hardware and software.”

Nice! 

Day-to-day, here's what you'll really do: 

• Conduct technical analyses to answer a variety of customer questions about our radar hardware and software;
• Try to find patterns in the data to solve problems proactively before they happen;
• Use data to advise the R&D team on how to improve our product lines;
• Find information in the organisation so that your client always receives a suitable solution or answer;
• You’ll be responsible for remotely updating customer software, but visiting clients on location to help them a few times per year is part of the job too.

This role is to expand our Service & Support team, which you’ll be a part of. Our customer base is growing fast - so we need a new colleague! The team consists of a Service and Support Manager, three other Service & Support Engineers and one Service Mechanic.

Sounds good? Already itching to apply?

Wonderful!

But hold on just a second, there's more.

What we're after:

• We expect you to have a technical education at a higher professional level (HBO);
• You have more than three years of (similar) work experience. Radar and/or Linux knowledge would be a great advantage;
• You’ve got experience in customer communication and problem-solving;
• You can work independently without supervision and you show initiative in everything you do;
• You speak English and Dutch fluently;
• You’re structured and reliable, and quality is always a top priority for you;
• You live in The Netherlands within travelling distance to The Hague.

And of course, you should identify with our core values: trust, responsibility & transparency.

So, what do you say? Excited? Were you nodding all the way down here?

Then it's time to hit apply.